Have tried to install Elements 13 after purchase on 26DEC. Get following msg fro Adobe: "We are still processing your order. It could take up to 24 hours. Check back later" Wht's the hang-up? Wht's the work-around? Plse advise goto proceed?

So we need to purchase ELEMENTS12 as well???

I answered your questions in error.  I'm trying to find out another problem of my own on Elements 12, but I can tell you that unless you start with Elements 12 you will not be able to modify photographs in 13.  I've found that out the hard way.  I've lost my Elements 12 and am having a hard time downloading it back on to my system.  13 is useless without Elements 12 to back it up.  BOOoooo.  Trying to get a human to talk or chat to you in this system is a big problem at best.  Good luck!!