Having downloaded Elements 13 - gone to setup - but when put in password I just get four squares going round in a circle. Can you help ?

Forum|Forum|11 years ago
October 17, 2014
3 replies
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I have downloaded Elements 13 - but when I go to Set-up it initialises the installer, I then say I have purchased and it asks me to sign in. But when I put in my password - I just get four boxes going round in a circle. Can you help ?

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Kartikay_Sharma

Participating Frequently

Hi Jeni69,

If you are getting an error while trying to sign in, it could be because of either Network restrictions or actual issue in the machine's setting. How about we try the following before we begin.

1) Navigate to C:\Users\USERNAME\AppData\Local\Adobe\OOBE and rename this folder to OOBE_Old . (keeping in mind that you dont have any network issues/restriction and this step would prompt the Desktop application to sign in as well.)

Share the result post the above step.

@FSE: You mentioned having an issue with the Trial. Just wanted to check, is it the first time you are using PSE or have you used it before as well? if you have used it before, then I assume that the trial has run out and hence asking you to purchase the product again.

Cheers,

Kartikay Sharma

A

Anonymous

Hi Kartikay Sharma,

this happened after I downloaded the PSE13 SW, extracted the zip file and launched the Set-up.exe for the very first time, and on every retry.

It asked for my Adobe Id, and after entering it, those four squares started to circle and never stopped, as described by jeni69.

All I want to accomplish is to convert a photo catalog from album starter edition 3.2 to PSE.

After failing to install PSE13, I downloaded a trial version of PSE12, and installed it successfully. But now I am stuck with a conversion error. (Sorry, don´t have the English version)