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Judy31485671xlu7
Participant
August 4, 2023
Answered

Having to uninstall and reinstall Indesign daily

  • August 4, 2023
  • 3 replies
  • 1024 views

Does any one know why I would have to uninstall and reinstall Indesign (only) on a daily basis?

 

This has only just started to happen in the last week.

 

I am running an iMac with Ventura 13 operating system.

 

Once reinstalled Indesign performs as normal.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    This is an issue reproted by many users, for InDesign 18.5 version. What helped some of them is to update the MAC OS to the latest i.e. 13.5 version. If that does not help then it seems downgrading InDesig nwould be the only option.

    -Manan

    3 replies

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    August 22, 2023

    This is an issue reproted by many users, for InDesign 18.5 version. What helped some of them is to update the MAC OS to the latest i.e. 13.5 version. If that does not help then it seems downgrading InDesig nwould be the only option.

    -Manan

    -Manan
      J
      JBA_Mac Studio
      Participant
      August 22, 2023

      Yess 100% correct ! I've successfully upgraded my macOS to 13.5.1 with the invaluable assistance of the Adobe Agent. As a result, my experience with InDesign has been flawless, and everything is functioning perfectly now. Thank you Adobe for your support in helping me resolve this issue!

       
      J
      JBA_Mac Studio
      Participant
      August 22, 2023

      same issues,The constant uninstallation and reinstallation process has become quite disruptive to my workflow and productivity. I would greatly appreciate Adobe assistance in finding a permanent solution to this matter.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 22, 2023

        you can contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

        chat:
        use a browser that allows popups and cookies
        and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human.

        twitter:
        tweet @AdobeCare

        p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 4, 2023

        because something on your computer (eg, av) is corrupting your indesign?

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