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citylights1931
Participant
January 5, 2013
Question

Having Trouble Downloading After Effects VIA the Cloud.

  • January 5, 2013
  • 1 reply
  • 619 views

So I purchased Adobe AFter Effects through the cloud on a month to month basis. I had just finished the free trail and decied I needed to download it.

I then dowloaded the free trail of Creative Cloud just to see how the layout was etc. Then I purchased After Effects on Creative Cloud.

After I recieve my e-mail telling me my purchase had gone through etc etc. I logged in to Creative Cloud and tried to download AE.

The Adobe Apllication Manager window opens and I selected After Effects again but it doesn't do anything? On the left side (where it should say download or try) it says Up To Date.(picture included below).

I checked my computer just to make sure it hadn't downloaded and it's not there. I have a feeling this whole issue has to do with the free trail I was on?

Anyway, it's Saturday and Adobe's phone support is not open and I'll be wasting two whole days of my month to month plan if I can't get it downloaded

Anyone have any ideas as to what I'm diong wrong here, or what I should do to resolve the problem??

Thanks...

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
January 5, 2013

Run the Creative Suite Cleaner Tool, let AAM install again.

Mylenium

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citylights1931Author
Participant
January 5, 2013

Thanks, this worked. I actualy didn't even have to run the cleaner but it let me know that there was still one file that needed to be "unistalled"

I had previously used another App cleaner to delete all the files and I guess it didn't work.

Either way thanks! You saved me two whole days of having to wait to call Adobe Support.

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citylights1931Author
Participant
January 5, 2013

So after downloading it.... again. I'm still having issues. It wants me to type in a license number but adobe never sent me one via e-mail, plus from what I undestood from reading the instructions to Creative Clouds, was that it would regonize yor account.

Has anyone else had this issue??

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