Having trouble installing photoshop cc!

Forum|Forum|12 years ago
September 3, 2013
2 replies
1877 views

I'm having trouble installing photoshop cc through the creative cloud app. My PC is windows 8, I'm sure that's not a problem, right? It takes a long time to move up every percent and then after 10% it says that it failed to install nothing else. Another time it just said error. I need help please! I need this program ASAP! Thank you!

Creative Cloud

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Correct answer Mylenium

We need exact system info and install logs.

Working with your Operating System’s Tools

Troubleshoot with install logs

Mylenium

A

Anonymous

Try another browser.

fredrikab48537037

Participant

Curt_Y-e3VFvO Your suggestion to use a different browser seems to be helping me. I was using the default 'e' browser, but the time it was installing was a torture. I just canceled and switched to 'chrome' and it seems to at least be a little faster. I hope it completes before the end of the day! 🙂 Thank you,

MyleniumCorrect answer

Legend

We need exact system info and install logs.

Working with your Operating System’s Tools

Troubleshoot with install logs

Mylenium

S

Stephanie0924Author

Participant

This is what pops up when I click on "More Information"

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DF016 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} -----------

ERROR: DF016: Cannot create directory at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}' for asset extraction. Error: 1392. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

-------------------------------------------------------------------------------------

Jeffrey_A_Wright

Legend

Stephanie it appears your file permissions were compromised for the C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.

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