I've been trying to upgrade the Premiere application but not receiving response from website - stays in "waiting" mode. Left it overnight and still no progress.
Is there another way to upgrade the version and still keep my personal settings, presets, luts.. etc...?
install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.
if that's unable to connect, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos?
p.s. you can bypass the cc desktop app by using Download Creative Cloud apps
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