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tamichag89650802
tamichag89650802
Participant
July 6, 2017
Answered

Having Trouble with my download

  • July 6, 2017
  • 2 replies
  • 426 views

Yes I have downloaded the photoshop elements for $79 through thinkedu website but It gives me an error. What should I do now?

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Tamichag89650802,

As you have mentioned that you have purchased Adobe Photoshop Elements and you are unable to install it, I am assuming it the version 15. I would request you follow the steps mentioned on this link: -Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows and update the discussion with the results.

In case you are unable to resolve the issue, please share the error message that you encounter as Kglad suggested, so that we may take it further.

Thanks.

2 replies

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
July 19, 2017

Hi Tamichag89650802,

As you have mentioned that you have purchased Adobe Photoshop Elements and you are unable to install it, I am assuming it the version 15. I would request you follow the steps mentioned on this link: -Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows and update the discussion with the results.

In case you are unable to resolve the issue, please share the error message that you encounter as Kglad suggested, so that we may take it further.

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 6, 2017

did you download without problem?

are you having trouble installing?

after clarifying whether it's a download or installation problem, what exactly is the problem?

S
STEFFEN
Participant
February 1, 2022

I'm trying to install my Photoshop and Dark room plan. When asking me for my password, it doesn't except it. I'm stuck and tired. Please help...

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 1, 2022

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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