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Participant
November 6, 2018
Answered

Having troubles installing Adobe Creative Suite 6 Design & Web Premium

  • November 6, 2018
  • 11 replies
  • 1470 views

I am trying to install my Adobe Creative Suite 6 Design & Web Premium bought in 2013.

I downloaded it from my "Orders" in my Adobe Account but when the Installmanager starts I always get an "error - maybe a file is missing". I am using a MacBook Pro Retina from 2013.

Anyone can help me with this problem? Anywhere else I can download the installer?

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Correct answer Jeffrey_A_Wright

Katharinal5017311, what specific error do you receive when you begin the installation process?  If your MacBook Pro is using a modern version of macOS then please see Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later which discusses the typical errors that are received and the necessary workaround to begin the installation process.

11 replies

Ned Murphy
Legend
November 6, 2018
Participant
November 6, 2018

Thanks! With this download it's the same problem

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
November 6, 2018

Katharinal5017311, what specific error do you receive when you begin the installation process?  If your MacBook Pro is using a modern version of macOS then please see Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later which discusses the typical errors that are received and the necessary workaround to begin the installation process.