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nicholash4453984
Participant
January 23, 2020
Question

Held hostage by adobe

  • January 23, 2020
  • 1 reply
  • 188 views

I asked for my plan to be canceled 4 months ago and now I'm getting charged again. I'm fed up. I tried to cancel the plan and it said I'd be charged 110 dollars!!!! That is bogus 

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 23, 2020

This is a user-to-user forum, not Adobe support.   We can't help you cancel your subscription. And it's quite possible you have more than one Adobe account. 

 

Sign-in to your Adobe account below with your paid ID and password.  

https://account.adobe.com/plans

 

What is the Adobe case number from 4 months ago when you cancelled?  If you don't know, scroll down to View Support History on the same page.  I will ask an Adobe Staff member to look into it. 

 

Nancy O'Shea— Product User & Community Expert
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