Hello adobe. Am I going to be refunded am suffering

Hello, am suffering because you deducted money from my account without me knowing, when I was trying to change, it was telling me it will cost me cancellation fee more that the subscription. Now I wad told if I change the plan and buy a cheaper plan you will refund the money, I did so but the money you deducted has disappeared, will you refund all the money because I don't use Adobe I don't know even how it's operated. Please help me am suffering it's the only money I had