Hello - contact Adobe for payment issue

Forum|Forum|7 years ago
February 11, 2018
3 replies
647 views

Hi,

I am just trying to contact Adobe but Chat is closed.

I am going to repurchase the monthly payment soon, I had a problem before with my card which i've discussed in the Chat forum.

Thanks,

Miriam.

Creative Cloud

This topic has been closed for replies.

Correct answer DelphiZoa

Hi Miriam,

Chat is available 24/7. If you're receiving a "Chat is currently closed" error message, Try accessing it via this link Contact Customer Care using a different web browser than the one you used previously.

G

Gautam Variya

Participant

Dear, Adobe

My Adobe Acc Is not Accepting Payment Issue, My Work Is stopped and I already Connect To Your Help Center But Not Working Pl Do somthing

kglad

Community Expert

to fix your payment problem, https://helpx.adobe.com/manage-account/using/update-billing-information.html

and if you need to contact adobe, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

you can also contact the Adobe Twitter team at @AdobeCare. they're more responsive.

DelphiZoaCorrect answer

Participating Frequently

Hi Miriam,

Chat is available 24/7. If you're receiving a "Chat is currently closed" error message, Try accessing it via this link Contact Customer Care using a different web browser than the one you used previously.

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