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February 7, 2016
Answered

Hello, during the installation of Adobe Creative Cloud you get the error:Stopped work program "Adobe Creative Cloud" Windows can check online for a solution to troubleshoot this error on the Internet. The next step is really to Look for a solution on

  • February 7, 2016
  • 2 replies
  • 402 views

Hello, during the installation of Adobe Creative Cloud you get the error:Stopped work program "Adobe Creative Cloud" Windows can check online for a solution to troubleshoot this error on the Internet. The next step is really to Look for a solution online and close the program, Close the program. Signature of the problem:

The event name of problem: BEX

Application name: Creative Cloud.exe

Application version: 3.4.3.189

The timestamp of the application: 56702a75

The name of the module with the error: StackHash_0a9e

Version of module with error: 0.0.0.0

The time stamp module with the error: 00000000

The offset exception: 00000000

Exception code: c0000005

Exception data: 00000008

OS version: 6.1.7601.2.1.0.768.2

Language code: 1049

Additional information 1: 0a9e

Additional information 2: 0a9e372d3b4ad19135b953a78882e789

Additional information 3: 0a9e

Additional information 4: 0a9e372d3b4ad19135b953a78882e789


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Correct answer kglad

uninstall everything cc on your computer.

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

suspend your antivirus/antimalware

right click the desktop app installation file and click 'run as administrator'.

2 replies

dineshb29241042
Participating Frequently
March 10, 2016

helpful thank you

kglad
Community Expert
Community Expert
March 10, 2016

you're welcome.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 7, 2016

uninstall everything cc on your computer.

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

suspend your antivirus/antimalware

right click the desktop app installation file and click 'run as administrator'.