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December 25, 2015
Answered

Hello! I already have a adobe photoshop and lightroom account that I have been using on my pc. My grandparent just renewed the account for Christmas and i am trying to set it up on my new macbook. it wants me to buy it though and it is not recognizin

  • December 25, 2015
  • 1 reply
  • 198 views

Hello! I already have a adobe photoshop and lightroom account that I have been using on my pc. My grandparent just renewed the account for Christmas and i am trying to set it up on my new macbook. it wants me to buy it though and it is not recognizing that I have any accounts in my profile. Help?

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Correct answer kglad

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 26, 2015

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html