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keithf18486353
keithf18486353
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June 30, 2015
Answered

Hello. I am having trouble installing my Photoshop CS2 software. I use a PC. My computer recently had a virus and the computer consultant deleted everything and re-installed the Windows Start up programme with all the updates. My computer operating s

  • June 30, 2015
  • 1 reply
  • 156 views

Hello.

I am having trouble installing my Photoshop CS2 software.

I use a PC. My computer recently had a virus and the computer consultant deleted everything and re-installed the Windows Start up programme with all the updates. My computer operating system is " Microsoft Windows 7, Home premium 2007 - with updates added.

The version of photoshop I have is " Adobe Photoshop CS3, 2007. I installed the Photoshop CS3 which seemed installed fine.I actived the dics and inserted the serial number. Activation complete. I had a problem with the registration with the following message coming through "A problem was encountered while trying to send information over the internet".  I had a problem with viewing a .CR2 file but i received a convertor from Microsoft "CameraCode". I can use the Photoshop software. I cannot use a software link with Photoshop CS3 which i was using before. This is  "NIK software - Silver Efex Pro ". This if on the "filter section within Photoshow. I can use the software but it does not save the changes that I have made. When I switch off the computer the Photoshop CS3 is deleted from my computer. I had LIGHTROOM software but that works  fine.

To summaries. I can load up Photoshop and use it and save the changes but when i switch off my computer the software is deleted from the hard drive. But i can not ues the link softwae - Nik software - Silver Efex Pro. Please can you advise me what I need to do to get my software working correctly again.

thank you .

Keith Fernandez

    This topic has been closed for replies.
    Correct answer Pattie-F

    Hi Keith,

    You will not be able to re-install using the disks and serial number you initially used, but we do have a solution.

    The activation server for the CS2 suite is no longer in service. Because of this, we have made a version of these software titles available that does not require activation. It is for users who have previously purchase the affected software.  For additional details and specific links to the software please see the following link:

    Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

    Instead of your old serial number, use the one listed next to the download link: Download Acrobat 7 and CS2 products

    Pattie

    1 reply

    Pattie-F
    Pattie-FCorrect answer
    Legend
    June 30, 2015

    Hi Keith,

    You will not be able to re-install using the disks and serial number you initially used, but we do have a solution.

    The activation server for the CS2 suite is no longer in service. Because of this, we have made a version of these software titles available that does not require activation. It is for users who have previously purchase the affected software.  For additional details and specific links to the software please see the following link:

    Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

    Instead of your old serial number, use the one listed next to the download link: Download Acrobat 7 and CS2 products

    Pattie

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