Hello. I bought Lightroom license, paid the view for 1 year, only not received serial.E number then passed the 30-day trial and can not use the product, or work harder. I paid was deducted from my credit card.How I will work now?

Hi Sergior96769872,

I reviewed your Adobe ID (email address ) you have utilized to post on forums, and i can see an Active subscription registered on it.

Please refer to the below links for help: { Make sure you are using the same Adobe ID( email address ) that you have used for purchasing the subscription }

Sign in and sign out to activate Creative Cloud apps

Adobe Creative Cloud apps revert to trial mode after CC 2015 update

****NOTE : Make sure that your Computer Firewall or security software firewall is not blocking Adobe, if you are not sure about this then simply Turn Off the firewall for some time and then sign out and sign in on the Creative cloud app and check.

If it still gives you a trial error then please refer to the troubleshooting mentioned below:

If you are using MAC :

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• Adobe IPC Broker
• After this anything that says adobe on it do a force quit for it

2- Right click on Finder icon and  select "Go-To" Folder option. You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

3- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder

4- Turn OFF any security software installed along with system Firewall.

5- Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password )

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

6- Launch Creative Cloud app again and sign in

If you are using WINDOW:

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• Adobe IPC Broker
• After this anything that says adobe on it do a force quit for it

2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

3- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

4- Launch Creative Cloud app again and sign in

Let us know if this helps.