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Fernando21949931l037
Fernando21949931l037Correct answer
Participant
April 24, 2024

Solved. Delete and reinstall Creative Cloud

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8 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 24, 2024

<moved to download & install>

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Fernando21949931l037
Fernando21949931l037AuthorCorrect answer
Participant
April 24, 2024

Solved. Delete and reinstall Creative Cloud

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kglad
Community Expert
kgladCommunity Expert
Community Expert
April 24, 2024

never delete adobe apps.  properly uninstall them:

 



uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

then reinstall, if desired.

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Fernando21949931l037
Fernando21949931l037Author
Participant
April 24, 2024

Thank you. This is what I did and so I was able to install it again

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Fernando21949931l037
Fernando21949931l037Author
Participant
April 24, 2024
I have creative cloud installed on two computers, one with Windows and the other with Mac. On Windows I can see Photoshop Beta but on Mac I cannot
 
 
 
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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 24, 2024

@Fernando21949931l037 

 

Moved to Photoshop Beta

 

Jane

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Fernando21949931l037
Fernando21949931l037Author
Participant
April 24, 2024

Sorry Ok thanks

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