help

Forum|Forum|1 year ago
November 5, 2024
5 replies
905 views

Dear Adobe Support, and Community

I am writing to inform you that I am unable to download Photoshop from your website, and I cannot use the web version of Photoshop either, despite having subscribed to the Photoshop & Lightroom plan just yesterday. When I click to download Photoshop, I get the following message:

"Our apologies. If the URL is correct and refreshing the page doesn't fix the problem, please try again later."

Could you please assist me in resolving this issue?

Thank you for your help.

Windows

This topic has been closed for replies.

Correct answer rajnai_2385

"Thank you, it's all sorted now! I had my firewall blocked. 🙂

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is active.
https://account.adobe.com/plans

Use the link to install Creative Cloud Desktop App followed by Photoshop.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

use the page bottom alernative download links @Peru Bob 's link

Problems installing? Try alternative download links

If you still have trouble downloading or installing, you can try using a direct download link.

Follow the instructions below for your operating system:

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).