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tomjns
Participant
January 24, 2015
Answered

Help. Can't access Premiere Pro

  • January 24, 2015
  • 1 reply
  • 482 views

I can’t find or access Premiere Pro on my computer. I am trying to sample the Premiere Pro CS6, trail period. I went through the whole download process from the Creative Cloud. During this process I see Photo Shop and Illustrator have downloaded and show, “Start Trail” buttons alongside them but alongside the Premiere Pro download theirs an icon of check (followed by) “Up to date.”


My OS is Win7. When I look into the program folder I see Photo Shop and Illustrator folders but no Premiere Pro. I can’t access the Premiere Pro platform. Are there any tips or suggestions that may help to resolve my issue?

This topic has been closed for replies.
Correct answer Ethereal_Sunflower98BC

Yes 64 bit OS is require.

1 reply

Ethereal_Sunflower98BC
Ethereal_Sunflower98BC
Participating Frequently
January 24, 2015

tomjns

First make sure you are having 64 bit computer. Premier pro will only Run on 64 bit.

If you are using 64 bit computer, Run cc cleaner tool and check if premier pro appearing there

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

If yes, then remove it.

Then Quit and relaunch Creative Cloud App.

T
tomjnsAuthor
Participant
January 24, 2015

Thanks, My computer is 64 bit but my OS is 32 bit. So I must have a 64 bit OS to run Premiere Pro?

Ethereal_Sunflower98BC
Ethereal_Sunflower98BCCorrect answer
Participating Frequently
January 24, 2015

Yes 64 bit OS is require.

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