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Sjames15
Participant
December 21, 2019
Answered

Help Canceling My Subscription

  • December 21, 2019
  • 1 reply
  • 1037 views

Hey there, so about a couple months ago I had to get adobe for one of my college classes. And because my school seems to have a good deal for students i decided to use my school account. Well fast forward to now, my class has ended and I really sont want to be paying for these applications I wont use. I've spent hours trying to find a way to cancle my sub but there is no cancle area in my plans section. I cant find any customer service emails or phone numbers to call for this and I'm basically at my witts end as this isn't the only problem ive had this semester with adobe. Short of calling my bank and telling them not to accept charges from adobe and asking people here for help I've got nothing. Sorry if I seem irritated (again) but this is becoming a little bit ridiculous and I would appreciate some help.

This topic has been closed for replies.
Correct answer Sjames15

I dont think you understand. Yes, I know there will be a cancelation fee and I dont mind paying it, and yes I've already gone to that link logged in and tried to find some help with the matter. But there is NO area in which i can call to talk to someone for help. There is no email I can reach. I can promise you I've visited all the official adobe help pages (with cookies on) and thers isn't a single place it says I can go talk to someone with this problem. And yes i understand this is a forum and not adobe support but this is literally the last place I can go to get some help with my account.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 21, 2019

1 - A subscription is a contract for one year, with a penalty to cancel early

 

2 - This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

    S
    Sjames15AuthorCorrect answer
    Participant
    December 22, 2019

    I dont think you understand. Yes, I know there will be a cancelation fee and I dont mind paying it, and yes I've already gone to that link logged in and tried to find some help with the matter. But there is NO area in which i can call to talk to someone for help. There is no email I can reach. I can promise you I've visited all the official adobe help pages (with cookies on) and thers isn't a single place it says I can go talk to someone with this problem. And yes i understand this is a forum and not adobe support but this is literally the last place I can go to get some help with my account.

      C
      cantcancelmysubscription
      Participant
      January 14, 2020

      Hi, I'm having the exact same issue and it's like Adobe doesn't actually exist. They're happy to take your monthly money but you cannot contact them or they ignore you. Have you figured out how to cancel your subscription? I'm finding it impossible as well. Incredibly unprofessional of them. I'm considering getting an ombudsman involved and taking legal action just to get the subscription cancelled, even if I have to pay a cancellation fee.

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