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piercemj
Participant
May 23, 2020
Question

Help editing a current PDF

  • May 23, 2020
  • 2 replies
  • 416 views

I have a previous PDF saved to my desk top and when I try to edit it, it takes me to a page to pay for the service which I did. Why can't I edit a previous saved PDF?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 23, 2020

Do not use FREE Acrobat Reader.

Open Acrobat Pro DC from your Creative Cloud Desktop App.  See screenshot.

 

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 23, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

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