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Participant
December 6, 2011
Answered

Help finding Serial Number

  • December 6, 2011
  • 1 reply
  • 769 views

Please can someone help me. A couple of years ago I bought Adobe Photoshop Elements 7 and had it installed on my computer. I've now bought a new computer and would like to re-install the program on my new computer. It starts going through the setup but then asks for the product serial number ? I don't know this as although I have the original box and books I don't have the cd sleeve and there's nothing on the cd itself. How can I get around this ? There is a PN nu,mber on the base of the box but I've tried this and it won't accept. Any help would be greatly appreciated. I can't call the 800 number as it won't accept from outside the US and I'm in England.

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    Correct answer Jeffrey_A_Wright

    Janieron if you registered your product then you can complete the following steps to locate your serial number:

    1. Sign in to your Adobe account with your Adobe ID (your email address) and password.
    2. Click My Adobe, and then click My Products. 

    If you did not register your product do you still have the proof of purchase for Photoshop Element 7?  This is the only way we will be able to generate a new serial number for you.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    December 6, 2011

    Janieron if you registered your product then you can complete the following steps to locate your serial number:

    1. Sign in to your Adobe account with your Adobe ID (your email address) and password.
    2. Click My Adobe, and then click My Products. 

    If you did not register your product do you still have the proof of purchase for Photoshop Element 7?  This is the only way we will be able to generate a new serial number for you.

    JanieronAuthor
    Participant
    December 7, 2011

    Thank you so much......I am such a doofus though, after I made my post above I realised by *sleeve* they actually meant the *case* the cd came in, which I still had and so I was able to find the serial number and have successfully loaded the program. Thanks again