Help- free trial but charged immediately

Question

hello,

I need help, I was signing up for CC for 7 days free trial on 22 may 2025, I got free trial but was charged immediately and money is already gone from my bank account, i have already cancelled the free trial, and also contacted adobe support multiple times, they say I was not charged and the charge is something else, and payment doesn't even show up in Adobe billing. what to do, i don't understand.

free trial said I will be charged on 30may2025 but this happened,

did this happen to anyone else, did you get refund, how does this process work.

can some tell will I even get refund, how much time it will take?

kglad · Answer

you only get one free trial. if you start a second free trial, you'll immediately start a subscription and will be charged.

you have 7 days after your starting your subscription to cancel and obtain a refund. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

you can't do anything here that will overrule adobe support.

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