Skip to main content
J
Joseph5F96
Participant
August 25, 2020
Question

help! I need to deactivate Creative Cloud account

  • August 25, 2020
  • 2 replies
  • 181 views

Hi can anyone help please! I use CC through an educational licence, but I also had an account with a personal email. Im trying to deactivate the personal account, as it is blocking me from getting software downloads via my educational licence. Ive tried to deactivate/delet my personal account, but I keep gettting blocked. Ive tried emailing Adobe, but no reply. Help appreciated!

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
August 25, 2020

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 25, 2020

    This is a public forum, not the link to Adobe support. 

    Sorry, but we're normal users and we can't help with account and/or payment problems. 

    Please click the link below to contact Adobe staff to help. 

      

    Be sure to remain signed in with your Adobe ID before accessing the link below. 

    You have to allow 'cookies' in your web browser for this to work 

    https://helpx.adobe.com/contact.html 

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices