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Participant
June 4, 2020
Answered

HELP! I tried After effects and then this happened!

  • June 4, 2020
  • 2 replies
  • 526 views

Hey everyone, sorry to post this here, I don't know where else.

I'm a zumba instructor and mother of 3, I was trying to up my game for my online classes by doing lower thirds but it got complicated quickly and with my 3 small children became basically impossible to do.

 

I completely forgot about it until I saw my bank statement and went in and I am outside the window for cancellation by a couple of days. I cannot afford $110 cancellation fee! I would have understood if they charge me the difference from annual to a monthly fee that has been already charged.
Please help!

    This topic has been closed for replies.
    Correct answer Peru Bob

    This is a user to user forum.

    You will need to go to Adobe Customer Service for that:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    June 4, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

    Participant
    June 4, 2020

    haha it is poorly named indeed, thanks Bob!

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    June 4, 2020

    This is a user to user forum.

    You will need to go to Adobe Customer Service for that:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    Participant
    June 4, 2020

    Thank you! saw the chat bot first but thought that a person was unreachable that way!

    I was able to solve it this way, thanks again!