Help! Just setup my new iMac, cannot install any Creative Cloud [was Suite] apps

Forum|Forum|7 years ago
February 22, 2019
2 replies
2146 views

(Mojave 10.14.3) iMac Mid-2017 - 32 Gigs RAM

Trying to start with downloading the Creative Cloud (was Suite) desktop app, but getting the "app is damaged and can’t be opened. You should eject the disk image."
Tried getting Photoshop, Premiere, After Effects etc, getting the SAME error message. Security & Privacy settings will not allow for "any" developers.

Any suggestions would be greatly appreciated! ctf

[Discussion moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install - Mod]

Creative Cloud

This topic has been closed for replies.

S

StigletAuthor

Participating Frequently

True, I meant the Creative Cloud, the latest version. I was running about 8 programs on the last computer. I updated to Mojave 10.14.3 right before the file transfer to the new iMac. I cannot get the security setting to allow "All" developers, so it seems it will not allow the downloading of the Adobe products..

thatsmauri

Community Expert

Well that changes everything...

Are you able to follow these steps - security-wise?
» How to fix “Application” is damaged and can’t be opened error in macOS Mojave and High Sierra

Prior to Mojave, you were able to allow apps downloaded from "Anywhere", "App Store" and "App Store and identified developers". Now in Mojave, the "Anywhere" option got removed, but you can re-enable it as explained above. This is likely why you were able to run Adobe's apps on your older computer, because you already had the apps installed.

All Creative Cloud apps should work fine under Mojave, but you may experience some issues as outlined in this Help article:
» Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues