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Participant
August 5, 2015
Question

Help making connection to my website, please?

  • August 5, 2015
  • 2 replies
  • 307 views

Connection fine yesterday, suddenly not. Won't 'take' ftp username and password, even though this has been checked by my web hosting admin ... who can connect with my website. So it must be something to do with Contribute. My computer maintenance subscription won't cover this, as they say it's a website issue. And Adobe doesn't offer any phone support, so I'm frankly desperate. I hope someone out there can help. So frustrating, as I've been using this programme for maybe 10 years, and I've always set it up myself with no problems. Suddenly .... nothing. Previous install working fine until yesterday. I had some permissions issues on my website, after it was hacked. These have been sorted out now.

O/S win7

Contribute 6.5

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2 replies

hans-g.
Legend
August 5, 2015

Hello,

it's well known, that in all these cases you describe I'm not a friend of a detailed troubleshooting. To be able to be independent in all this things It is one of the reasons why I prefer an external FTP program. The difficulties with which you have to fight encourage me in this opinion, not least because we always search for experts, we don't charge a "jack of all trades".

To manage several websites or to upload my files and sometimes for the opposite way, for a necessary download from my server or to use a "a site-wide synch", I'm using FileZilla. It simply looks easier for me to keep track of all operations precisely and generate or reflect easily the desired tree structure.

Above all, FileZilla has a feature (translation from my German FileZilla) called "compare file list". Here it's possible to use file size or modification time as a criterion. There is also the possibility to "hide identical files", so that only these files which you want to redact remain visible.

And even if it means you have to install a new program, I am convinced that there is an advantage. Here is the link to get it and where you can read informations about how it works:

http://filezilla-project.org/ and http://wiki.filezilla-project.org/Tutorial#Using_the_site_manager

Mac: Mac OS X (Use: Show additional download options)

http://filezilla-project.org/download.php

Of course, you also need all the access data to reach your server and for MIME issues, you should contact your web host/provider.

Good luck!

Hans-Günter

P.S.

Since I use two screens, the whole thing became even more comfortable.

Participant
August 5, 2015

Thank you for your long reply ... agree about 'going independent'!

Also interested in the 'FileZilla' option, and will try it if I cannot get Contribute up and running (like it was yesterday!)

Melanie

hans-g.
Legend
August 5, 2015

Hello Melanie,

I'm sure it will work, but please give us feedback in any case.

Hans-Günter

Atul_Saini
Legend
August 5, 2015

Hi Whitestarlion,

Kindly tell us the name of the Adobe application that you are using so that we can assist you appropriately.

Atul_Saini

Participant
August 5, 2015

Thank you for replying.

I am using Contribute 6.5.