Skip to main content
Israel Calderon
Participant
April 14, 2017
Question

Help me

  • April 14, 2017
  • 2 replies
  • 196 views

Disculpen, al momento de iniciar el creative cloud despues de instalarlo me sale el inicio de sesion de un correo de un amigo, no se como salirme sesion si no me da esa opcion, me pide que verifique ese correo, pero ese correo ya no esta disponible y es imposible recuperarlo, espero y me puedan ayudar

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 14, 2017

if you have a subscription using an invalid email address as your adobe id, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your subscription is using a valid email address that you control, you can change other features yourself, Manage your Creative Cloud membership

John T Smith
Community Expert
Community Expert
April 14, 2017

If I understand the translation, you did not use YOUR email to create an account, you used a friend's email... is that correct?

This is an open forum, not Adobe support... click below to contact Adobe staff to help with a bad email

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html