help me activate my illustrator subscription

Hello!

We've changed payment method and one of subscriptions (illustrator) did not reactivate. What do we do now?..

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Community Expert

Log-in to your Adobe account below. Click on Plans > Manage Plan

Maybe Illustrator was purchased under another user ID.

Nancy O'Shea— Product User & Community Expert

Legend

Do you actually have a subscription to Illustrator?

What Adobe programs do youi have installed and which ones are working correctly.

Have you checked your subscription status on the Adobe website?

Participant

Thanks, but we've already tried; We have even reinstalled the CC.

Photoshop works fine, Illustrator - not (

Legend

Sign Out of the Creative Cloud desktop app and then Sign Back in.

Sign up