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babyladybug04
Participant
March 26, 2015
Question

Help...Moving CS5 to my new Macbook with no activation code...??

  • March 26, 2015
  • 1 reply
  • 154 views

I have CS5 on my old computer, I bought a new macbook today, I would like to move my program, but cannot find the activation code nor the program disk that I bought several years ago, what do I do? Please tell me that I don't have to repurchase this crazy expensive program again. I am about to freak out.... this program is to expensive to have to but it again Someone please help....

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    March 26, 2015

    If you registered your software when you originally installed it then you might be able to find your serial number stored in your Adobe account online.  If you cannot find it there then you can try contacting Adobe Support to see if they can help you locate it.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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    babyladybug04Author
    Participant
    March 26, 2015

    Thanks I will try, but i tried chat before and the girl was rude and said she couldn't help at all and I should try the forums

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 27, 2015

    Babyladybug04 I am sorry that you are unable to locate your serial number for Creative Suite 5.  In addition to the suggestion of locating your proof of purchase I would recommend contacting our support team directly at Contact Customer Care and providing any alternate e-mail addresses or phone numbers which may have been used in the registration process.

    If the Creative Suite 5 software was registered then it may be available under an alternate account.   Once you locate the serial number the retail installation files for Creative Suite 5 are available at Download CS5 products.  You could also install Creative Suite 5 in trial mode while you continue to work to locate the registered serial number.

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