Help please! CC Desktop fails to install -- Adobe cleaner has errors...

Question

Migod, this CC business is more trouble than it is worth. My latest problem is that I cannot update CC Desktop. I followed the steps outlined in another post, to wit: I downloaded and ran the cleaner tool. It completed, but with errors. I tried to rename my x86 OOBE folder, but I am told that it cannot be completed because it is open in another program. I checked task manager and there are no Adobe processes listed at all.I am running Win 7 64 on a Dell Precision workstation M4600. Here is the relevant part of the cleaner log. I really would appreciate some help.TIA,TobyGen_WWCombined-en_US-20121017_1230[Thu Jan 02 19:05:59 2014] Please enter (y) for Yes or (n) for No. ... >>[Thu Jan 02 19:06:07 2014] Choose from one of the following options to clean up :[Thu Jan 02 19:06:07 2014] 1.  All[Thu Jan 02 19:06:07 2014] 2.  Adobe Flash Player 10.2[Thu Jan 02 19:06:07 2014] 3.  Creative Cloud & CS6 Products[Thu Jan 02 19:06:07 2014] 4.  CS6 only[Thu Jan 02 19:06:07 2014] 5.  CS5-CS5.5-CS6[Thu Jan 02 19:06:07 2014] 6.  CS5-CS5.5[Thu Jan 02 19:06:07 2014] 7.  CS3, CS4[Thu Jan 02 19:06:07 2014] 8.  Adobe Id credentials[Thu Jan 02 19:06:07 2014] 9.  Quit[Thu Jan 02 19:06:07 2014] Choice &#128518;[Thu Jan 02 19:06:12 2014] User selected: Creative Cloud & CS6 Products[Thu Jan 02 19:06:12 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612\pdb.db"[Thu Jan 02 19:06:12 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612\Media_db.db"[Thu Jan 02 19:06:12 2014] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db[Thu Jan 02 19:06:12 2014] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db[Thu Jan 02 19:06:12 2014] List of products installed on this machine[Thu Jan 02 19:06:12 2014] Listing products for cleanup:[Thu Jan 02 19:06:12 2014] 2. {9bcd38e7-1f9a-4536-8cd4-96448263f367}  AdobeLightroom5CCMCore-mul[Thu Jan 02 19:06:12 2014] 3. {359F8007-6486-429C-A8C5-D67F6897C88C}  Adobe Bridge CC (64 Bit)[Thu Jan 02 19:06:12 2014] 4. {2D99B50E-431D-4AA8-85C1-172A6F8BCF09}  Adobe Photoshop CC Driver[Thu Jan 02 19:06:12 2014] 5. {404314CA-62C4-4D3D-8910-50754BCF1DCF}  Adobe CSXS Infrastructure 4 Driver[Thu Jan 02 19:06:12 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>[Thu Jan 02 19:06:14 2014] response 1[Thu Jan 02 19:06:14 2014] The following product will be removed:[Thu Jan 02 19:06:14 2014] The following Product has been selected for removal : Adobe Creative Cloud DesktopPlease confirm that you want to remove the selected product from Installer Database .[Thu Jan 02 19:06:14 2014] Type (y) to confirm and remove or (n) to quit ... >>[Thu Jan 02 19:06:19 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........[Thu Jan 02 19:06:19 2014] OSVersion : 64-bit[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AAM[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2[Thu Jan 02 19:06:19 2014] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')[Thu Jan 02 19:06:19 2014] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk[Thu Jan 02 19:06:19 2014] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk[Thu Jan 02 19:06:19 2014] CoreSync custom hook not found[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud'[Thu Jan 02 19:06:19 2014] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.[Thu Jan 02 19:06:19 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140102T190612 folder as backup of PDB and MediaDB for this session.[Thu Jan 02 19:06:19 2014] LOG FILE SAVED TO: C:\Users	oby\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log[Thu Jan 02 19:06:19 2014] Adobe Creative Cloud Cleaner Tool completed with ERRORS![Thu Jan 02 19:06:19 2014] Check the end of the log file for list of errors[Thu Jan 02 19:06:19 2014] [Thu Jan 02 19:06:19 2014] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core\core.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Core'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelBL.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel\FilesPanelUI.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\FilesPanel'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX\NEX.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\NEX'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect32.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils
pAdobeAAMDetect64.dll: [Error 5] Access is denied: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils'[Thu Jan 02 19:06:19 2014] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud'[Thu Jan 02 19:06:19 2014] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*[Thu Jan 02 19:06:19 2014] ---------------------------------------------------------[Thu Jan 02 19:06:19 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*[Thu Jan 02 19:06:19 2014] ---------------------------------------------------------

kymarto123 · Answer

Just FYI, this was the second time I ran the program, after closing my web browser, thus some files could not be found.

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