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Participant
May 31, 2018
Answered

Help problem with redemption code

  • May 31, 2018
  • 1 reply
  • 496 views


Hello i have a BIG BIG problem my network suddenly interrupted while i was activating my redemption code.

And when i tried to relog it says, "error this code has already been used".

How can i go to the next step number 4 - 5 ? can anybody please give me a contact number for adobe. ? I already payed 300 $.....

This topic has been closed for replies.
Correct answer ssprengel

Start here:

Contact Customer Care

Then select the applicable options for a CC app (like Photoshop or whatever CC app is part of the group you're trying to activate) then Licensing & Activation Help and you should get an option with a blue button that says Show me my contact options.  Click that and it may give you a chat and a phone number.  In the US it would, but I'm not sure about your country.  This is the button in the US:

If you can type English (or if they have French chat help) I'd recommend Chat because you can copy-paste your redemption code into a chat window easier than reading it over the phone:

You might check here in case there is an automatic way to get around the issue:

Help with redemption codes

1 reply

ssprengel
ssprengelCorrect answer
Inspiring
May 31, 2018

Start here:

Contact Customer Care

Then select the applicable options for a CC app (like Photoshop or whatever CC app is part of the group you're trying to activate) then Licensing & Activation Help and you should get an option with a blue button that says Show me my contact options.  Click that and it may give you a chat and a phone number.  In the US it would, but I'm not sure about your country.  This is the button in the US:

If you can type English (or if they have French chat help) I'd recommend Chat because you can copy-paste your redemption code into a chat window easier than reading it over the phone:

You might check here in case there is an automatic way to get around the issue:

Help with redemption codes