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cakeburn251
Participant
July 25, 2016
Answered

Help re-downloading products? [How to re-install CS5?]

  • July 25, 2016
  • 1 reply
  • 299 views

I had to have a new hard drive installed and now I cannot re-download my CS5 package. I have my serial numbers for my licensed products

This topic has been closed for replies.
Correct answer Bani Verma

Hi Cakeburn251,

I have reviewed your Adobe ID (email address) utilized to post here, i can see an Adobe Design Premium CS 5 for Macintosh registered there, hence i assume you are trying to install it on a Mac machine again.

Just confirm that your Mac gate keeper is set to allow downloads and installs from anywhere, kinldy follow the steps shared here: CS5 Installer Disk Image Damaged?

You may also refer to the following links for help:

Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

Troubleshoot installation | Adobe Creative Suite 5.5, Adobe Creative Suite 5

Kindly let us know if this helps.

1 reply

John Waller
Community Expert
Community Expert
July 25, 2016

Download from Download Adobe Creative Suite 5 products

Install then enter your serial number.

cakeburn251
Participant
July 25, 2016

When I use the link to download, I am not prompted to enter my serial numbers and when I try to install, I get a message that the installation file is corrupted.

Bani Verma
Bani VermaCorrect answer
Legend
August 2, 2016

Hi Cakeburn251,

I have reviewed your Adobe ID (email address) utilized to post here, i can see an Adobe Design Premium CS 5 for Macintosh registered there, hence i assume you are trying to install it on a Mac machine again.

Just confirm that your Mac gate keeper is set to allow downloads and installs from anywhere, kinldy follow the steps shared here: CS5 Installer Disk Image Damaged?

You may also refer to the following links for help:

Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

Troubleshoot installation | Adobe Creative Suite 5.5, Adobe Creative Suite 5

Kindly let us know if this helps.