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asiapacificnet
Participant
April 12, 2012
Answered

Help! suddenly my CS5.5 said activation required!

  • April 12, 2012
  • 2 replies
  • 3863 views

My adobe creative suite CS5.5 web premium works fine last week.

But now, everytime i open it, it prompt me "activation required". with 3 option:

1: retry activation

2: contact customer support

3: remind me later

When I Retried activation, it says please connect to the internet, My internet was fine, Please help.

I have my serial number but cant do anything...

    This topic has been closed for replies.
    Correct answer Manish-Sharma

    Change your system clock time zone to Pacific standard time and then check, if it doesn't work then

    • Locate the hosts file.
    • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
    • Right-click the file and select Open. Select Notepad for the application to open the hosts file.
    • Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
    • Look for any entries that refer to activate.adobe.com and delete these entries. For example, 127.0.0.1 activate.adobe.com and delete this entry.
    • Save the file and close it.

    2 replies

    Arpit Kapoor
    Community Manager
    Arpit KapoorCommunity Manager
    Community Manager
    April 12, 2012

    May i know where are you located and which time zone do you follow?

    Lets temporarily change your Timezone to US Pacific Standard Time.

    Steps:

    Click Start > Control Panel > Date, Time, Language, and Regional Options.

    Click Date and Time.

    Click the Time Zone tab.

    Select Pacific from the box above the map.

    Launch the Creative Suite 5.5 product and check.

    A
    asiapacificnetAuthor
    Participant
    April 12, 2012

    Hi, i have change my Timezone to US Pacific Standard Time.
    but Its not working.

    A
    asiapacificnetAuthor
    Participant
    April 12, 2012

    by the way, Im using

    Microsoft WIndows XP

    Home Edition

    Version 2002

    Service Pack 3

    M
    Manish-SharmaCorrect answer
    Inspiring
    April 12, 2012

    Change your system clock time zone to Pacific standard time and then check, if it doesn't work then

    • Locate the hosts file.
    • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
    • Right-click the file and select Open. Select Notepad for the application to open the hosts file.
    • Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
    • Look for any entries that refer to activate.adobe.com and delete these entries. For example, 127.0.0.1 activate.adobe.com and delete this entry.
    • Save the file and close it.
      A
      asiapacificnetAuthor
      Participant
      April 12, 2012

      Hi, I have follow your step on:

      • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
      • Right-click the file and select Open. Select Notepad for the application to open the hosts file.

      There is no "file" to select open...

      am i missing any step?

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