Participant

Question

help > update not responding

Forum|Forum|10 years ago
September 30, 2015
1 reply
334 views

Hello,

I've been having problems with all adobe products not showing the Help > Update window since Windows 10. I'm trying to use AE CC 2014 for stereo rigging but the base version crashes when I do. I read that CC version 13.2 fixes that problem but I could not get the updater to work

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Legend

Hi,

Have you installed the Adobe CC desktop app along with the AE application?

Regards,

Sheena

Participant

yes I have, I had to re-install AE CC 2014 through the CC desktop app as the 2015 version deleted my previous version by default.

Adobe Employee

Hi Jacikie,

Go to C:\Users\username\AppData\Local\Adobe\AAMUpdater\1.0

Make backup and Delete the .dat file named "AdobeUpdaterPrefs"

Make sure you quit Creative Cloud app before deleting this file.

Once done Sign out and sign in from CC app and check for the updates.

//Vinay