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Participant
January 18, 2020
Question

HELP! Updated my Mac to Catalina and now can't install any Adobe programs (Error Code: P81)

  • January 18, 2020
  • 1 reply
  • 1482 views

I updated my Mac to Catalina (version 10.15.2) and every time I try to install any Adobe app it keeps saying:

 

Sorry, installation failed

Another installer is currently running, which must be closed before installing this product. Please close or wait for other installers to complete. (Error Code: P81).

 

I have tried restarting multiple times and checked activity log but don't see any Adobe programs running. What do you suggest I do? Everything was working fine when I was on High Sierra (really regret updating now)

 

 

UPDATE: In the end I completely wiped / reset my Mac and tried again. This time they installed and work (Photoshop, Illustrator, InDesign, Acrobat e.g). Sucks that I had to do that but there was no other alternative.

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1 reply

Nancy OShea
Community Expert
Community Expert
January 18, 2020

Did you close everything and restart your computer?

Failing that, see this help article for more tips.

https://helpx.adobe.com/acrobat/kb/install-error-p81.html

 

Nancy O'Shea— Product User & Community Expert