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Participant
December 23, 2016
Answered

Help with Error code 44?

  • December 23, 2016
  • 2 replies
  • 7622 views

I'm trying to install creative cloud, however, when I do so, I get this image on the screen:

I have windows 10 pro on a Dell laptop, and I have tried deleting the installer and downloading it again, and I have tried running Adobe cc cleaner. I have also run it as an administrator, and I tried running it on a separate admin account.

Any help would be much appreciated.

This topic has been closed for replies.
Correct answer kglad

uninstall all your cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

remove the folders mentioned here, Error code 44

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your apps and trials.

2 replies

jbm007
Community Expert
Community Expert
December 24, 2016

R-click the "setup.exe" and select "run as administrator"

kglad
Community Expert
Community Expert
March 31, 2023

@jbm007 

 

why are you posting to a long inactive thread?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 23, 2016

uninstall all your cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

remove the folders mentioned here, Error code 44

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your apps and trials.