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Mariana Velloso Rocha
Mariana Velloso Rocha
Participant
April 29, 2020
Question

Help with my account log in!

  • April 29, 2020
  • 3 replies
  • 360 views

I have been trying to fix this issue with chat agents for several weeks. They just want to sell and not help us when we have serious issues.

 

Well, it is a long history. I have been using my personal email address (Gmail log in) for more than 10 years. When I finally decided to subscribe to the student's plan, it was not possible. The agent changed my email to email_old@. And I thought I could delete the new account to keep the old one. It is complicated. I deleted my main account by mistake! 

 

- I have a subscription in a third email

- I can't log in to my Behance anymore

- It keeps asking me to confirm the email address I don't have (email_old@)

- I can't change the email back

 

What I need is:

- Be able to reactivate my main account

- Change the email_old@ to the main email I have

- I'll keep the subscription in the third email account but I need the content I have on Behance

 

HELP HELP HELP

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    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 30, 2020

    Hi Marivelloso,

    Behance has a separate help desk.  Please reach out to them directly as Adobe Customer Care is clueless about Behance.

    BEHANCE SUPPORT DESK = https://help.behance.net/hc/en-us/requests/new

     

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    April 29, 2020

    I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

     

    This forum system is not a direct link to Adobe support.
    We are just users like you and can't help with account questions.
    You need to contact Adobe directly through the Chat system at the link below.

    https://helpx.adobe.com/contact/support.html

    Select the chat icon at the bottom right of the page to open a chat session.
    Type in AGENT into the chat window to connect directly to a person rather than the AI System.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 29, 2020

    Unfortunately, there is nobody on this user to user forum that can help with that.  Did you ask for a supervisor or to have your case elevated?

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