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T
thelittlesphere
Participant
April 26, 2015
Question

Help! Wrong email address. Cant verify account so cant sign in to manage account.

  • April 26, 2015
  • 1 reply
  • 434 views

I have 2 adobe accounts, one is my student membership on my mac (I'm using that account to access the forum) but the one I need help with is on a CC trial on a PC which has run out but I want to buy it.


I need to verify my adobe account before I can license the software, but the email address Ive signed up with is a letter wrong, so that email address does not exist essentially.


Every time I try to sign on to go to manage account I cant because it first goes to the 'verify email' page and there is no other options other than to resend it to the same email over and over again. So essentially I cant sign in for this account at all.

What do I do!? I want to buy the software ASAP for my job so if anyone can help out it will be truly appreciated.


Victoria

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1 reply

Govardhan.V
Govardhan.V
Participating Frequently
April 26, 2015

In this case , you need to contact Adobe Customer service ., they will certainly assist you with the issue .

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

T
thelittlesphereAuthor
Participant
April 26, 2015

Hi thanks for replying

Argh this is so frustrating!!! I'm trying to contact customer services and im being sent in a loop again?! Is there a direct link to contacting customer service?

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