I have the exact same issue and there is no way to get help. The "1 right answer" is wrong. Apple creates a randomly generated email address for third party developers. I get the same error message - paid for entire year - then the chat robot tells me they can't help. "What's your email address?" Over and over again. Had no clue what I was talking about. See photo

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kglad

Community Expert

if you purchased from apple, contact the app store.

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Patricia27146207ju5n

Participant

How do you cancel your membership

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kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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Atul_Saini

Legend

Hi 21margarita,

Please let us know how can we be of help to you. You may check this link to get some help in drafting your query : ASK- Forum Success Guide: Efficiently using the forums.

Thanks.

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constancem84500302

Participant

How can I get out of the 7 day Free Trial offer? I just signed on minutes ago.

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Bani VermaCorrect answer

Legend

Hi Constancem84500302,

Please refer to the following FAQ to resolve this issue: Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

Let us know if this helps.

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