Hi I have a question about my account

Forum|Forum|9 years ago
August 18, 2016
3 replies
1009 views

Creative Cloud

This topic has been closed for replies.

Correct answer Bani Verma

Hi Constancem84500302,

Please refer to the following FAQ to resolve this issue: Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

Let us know if this helps.

J

Jenny32274152vdrd

Participant

I have the exact same issue and there is no way to get help. The "1 right answer" is wrong. Apple creates a randomly generated email address for third party developers. I get the same error message - paid for entire year - then the chat robot tells me they can't help. "What's your email address?" Over and over again. Had no clue what I was talking about. See photo

kglad

Community Expert

if you purchased from apple, contact the app store.

P

Patricia27146207ju5n

Participant

How do you cancel your membership

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

Atul_Saini

Community Manager

Hi 21margarita,

Please let us know how can we be of help to you. You may check this link to get some help in drafting your query : ASK- Forum Success Guide: Efficiently using the forums.

Thanks.