Hi, I have bought the creative cloud for one year. I had uninstall it and now I need to install it again, but every time I log in write my productnumber it still wants me to buy the product which I have already bought. how to install agin after you h

Forum|Forum|10 years ago
December 17, 2015
3 replies
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Hi, I have bought the creative cloud for one year. I had uninstall it and now I need to install it again, but every time I log in write my productnumber it still wants me to buy the product which I have already bought. how to install agin after you have uninstalled it?

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Please refer to the help document below:

App doesn't open | Progress wheel spins continually

You may also refer to the threads below where this issue has been addressed:

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Pattie-F

Legend

I am moving this discussion to the Creative Cloud Download & Install forum.

A

arpens66124992Author

Participant

OMG thanks ALOT finally

Kanikas

Legend

Hi Arpen,

Seems you are getting an error for trial .

Refer:-

First, sign out and then back in to Creative Cloud, using the same adobe id used to pay for your subscription,

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Then, if you launch any CC 2015 product and the pop up still shows a Trial message window, please see this link for resolution:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

A

arpens66124992Author

Participant

The thing is I uninstalled the whole creative cloud and when I'm trying to install it again it won't open at all its just rolling nothing ells

I'm sending 2 screen pictures one is that adobe just won't open and the other is when I'm logging in with my productnumber and then klicking download it's wants me to buy again!!