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November 27, 2015
Answered

Hi - I have signed up for the monthyly Adobe Creative Cloud and not sure where to find it? I purchased the product but dont have a file to download ?? What do I need to do to get it on my laptop> How do I find it> Thanks :)

  • November 27, 2015
  • 1 reply
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I have signed up for the monthyly Adobe Creative Cloud and not sure where to find it?  I purchased the product but dont have a file to download ?? What do I need to do to get it on my laptop> How do I find it> Thanks

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Correct answer kglad

install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

use your desktop app to install your cc programs.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 27, 2015

install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

use your desktop app to install your cc programs.