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black_and_white_by_bonham
Participant
March 6, 2015
Answered

Hi, I have tried to download CC Installer 8 times and get error 1 message. I did the cleanup and still cannot download even with virus software off. Can you help as I wish to get back to work on my photographs. Pete Bonham 6494276123

  • March 6, 2015
  • 1 reply
  • 104 views

Can you help?

    This topic has been closed for replies.
    Correct answer kglad

    uninstall anything cc.

    clean, http://www.adobe.com/support/contact/cscleanertool.html

    then reinstall, Download Adobe Creative Cloud apps | Free Adobe CC trial

    if you see an error, attach a screenshot if it's in english.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 6, 2015

    uninstall anything cc.

    clean, http://www.adobe.com/support/contact/cscleanertool.html

    then reinstall, Download Adobe Creative Cloud apps | Free Adobe CC trial

    if you see an error, attach a screenshot if it's in english.

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