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stefans88785819
stefans88785819
Participant
June 12, 2015
Question

Hi! I need your help for activation of my PSE13 ... I changed to a new Macbook yesterday and forgot to uninstall my PSE13 on the old one. Now its reinstalled for sale so I cant deactivate my lic on the old Macbook and I got a message to contact the

  • June 12, 2015
  • 1 reply
  • 104 views

Hi!  I need your help for activation of my PSE13 ... I changed to a new Macbook yesterday and forgot to uninstall my PSE13 on the old one. Now its reinstalled for sale so I cant deactivate my lic on the old Macbook and I got a message to contact the support after installation PSE on my new Macbook. Can you please reset the counter? My lic key is: [moderated - never share publicly].  Thanks !

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    June 12, 2015

    Contact Adobe Support directly with your request to reset...

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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