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dominikk30145228
dominikk30145228
Participant
March 16, 2018
Question

Hi, iv [Mac OS X Sierra 10.12.5: all apps crash at launch, even after reinstalling and using the Cleaner tool]

  • March 16, 2018
  • 1 reply
  • 450 views
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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 17, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

and use a variety of programs on your mac.  any crashes?

dominikk30145228
dominikk30145228Author
Participant
March 17, 2018

Did all of that as described before but its still not launching

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 17, 2018

you didn't read carefully.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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