Hi, upgrade installation support needed

Question

Hi,

I bought an upgrade of adobe illustrator. I got cs4. Instead of informing me of my error when I had trouble installing it the first time(since I have no prior version), the tech support just did it for me. Unfortunately its an old version and tech support is no longer available. I can not install it again because its an upgrade and I have no prior version. But tech support helped me once, maybe this forum can help me again. What lays in the balance is the 600 dollars I paid. Please help! How can I install an upgrade with no prior version? (and why didn't tech support tell me of my purchasing error when I could still have returned the product! jeeze).

Ned Murphy · Accepted Answer

No one here has the ability to override tne installation requirements. If you cannot get Adobe support to help you then there is probably not much you can do. Your best chances are in convincing someone in support to help you... hopefuklly you registered the product such that it is in your account history.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/

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