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haroldm69191269
Participant
October 26, 2018
Answered

high sierra upgrade--how to reinstall CS5 apps?

  • October 26, 2018
  • 2 replies
  • 369 views

After I updated my MacOs system to High Sierra some of my apps crash or won't start up at all.

Some CS5 apps work for a while, but then crash. InDesign doesn't start up at all.

MY PROBLEM:

I uninstalled InDesign thinking the Adobe Aps Manager would allow me to restart and reinstall.

However, on restart there is no InDesign Installer in the folder. Now my inDesign is wiped from the machine.

I bought the machine pre-loaded with software, so I have no idea where to find the serial number or if i can download

CS5 again without finding it.

Please advise.

Thanks!

This topic has been closed for replies.
Correct answer Test Screen Name

1. It's impossible to reinstall the software without your own personal serial number. If you did not get one with the system, and the seller can't help you, it is GONE. Preinstalled software without a serial number does happen, but it is a disaster waiting to happen.

2. It isn't for High Sierra. Go back to your old system. Or subscribe to Creative Cloud.

2 replies

T
Test Screen NameCorrect answer
Legend
October 26, 2018

1. It's impossible to reinstall the software without your own personal serial number. If you did not get one with the system, and the seller can't help you, it is GONE. Preinstalled software without a serial number does happen, but it is a disaster waiting to happen.

2. It isn't for High Sierra. Go back to your old system. Or subscribe to Creative Cloud.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 26, 2018

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

--Also read for more information https://forums.adobe.com/thread/2458382

--and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

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