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Participant
February 15, 2016
Answered

Ho acquistato il piano Fotografia Creative Cloud, ma al momento di scaricare le app mi compare un mio vecchio account di posta con cui ho fatto un periodo di prova di Ps, come mai? Ho già pagato e ho la fattura in Pdf, ma non posso avere il pacchetto

  • February 15, 2016
  • 1 reply
  • 545 views

Ho acquistato il piano Fotografia Creative Cloud, ma al momento di scaricare le app mi compare un mio vecchio account di posta con cui ho fatto un periodo di prova di Ps, come mai? Ho già pagato e ho la fattura in Pdf, ma non posso avere il pacchetto, come ottenere l'unico account con cui  ho pagato?

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Correct answer kglad

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

if it's not what you expect,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if it is what you expect, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 15, 2016

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

if it's not what you expect,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if it is what you expect, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant
February 15, 2016

Thaks a lot.You are very gentle.Giuseppe

Il Lunedì 15 Febbraio 2016 23:41, kglad <forums_noreply@adobe.com> ha scritto:

Ho acquistato il piano Fotografia Creative Cloud, ma al momento di scaricare le app mi compare un mio vecchio account di posta con cui ho fatto un periodo di prova di Ps, come mai? Ho già pagato e ho la fattura in Pdf, ma non posso avere il pacchetto.

created by kglad in Creative Cloud Download & Install - View the full discussionconfirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html   if it's not what you expect,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html   if it is what you expect, Troubleshooting FAQ: What do I do if I have a membership but my app is acting as if I have a trial? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8499753#8499753 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8499753#8499753 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

kglad
Community Expert
Community Expert
February 15, 2016

you're welcome.