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Participant
June 27, 2025
Question

hoe los ik dit probleem op code 10000

  • June 27, 2025
  • 2 replies
  • 134 views

2 replies

kglad
Community Expert
Community Expert
June 27, 2025

try the following steps:

 

check https://account.adobe.com and check whether your plan appears as active. If your subscription is active, proceed with the next steps.

 

Reset user license information

Follow the steps outlined in the guide below to refresh the license data on your machine:

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html

 

Reset the hosts file

An incorrect hosts file may interfere with license server access. Please reset your system's hosts file using the instructions in this article:

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/reset-hosts-file.html

 

Troubleshoot network connectivity

Ensure that your system can connect to Adobe servers. Follow the steps here:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

whitelist adobe endpoints in you have a firewall

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

Repair the Creative Cloud desktop app

Open the Creative Cloud app and go to: Help > Repair Creative Cloud app

If needed, refer to this article:

https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/creative-cloud-install-stuck.html

 

Temporarily disable antivirus, firewall, or VPN

Sometimes, security applications or VPNs can block license verification. Try temporarily disabling them to check if Photoshop launches successfully.

 

Create a new local user profile

If the issue persists, try creating a new user account on your computer:

 

Create a new Windows or macOS user profile

 

Sign in to Creative Cloud using the same Adobe ID

 

kglad
Community Expert
Community Expert
June 27, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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