Hope You Have Lots of Time When Activating

Today was a brutal day...I'm setting up my new laptop and transferring programs.  I expected the worst when trying to move my MS Office Suite but it was a piece of cake compared to moving Adobe Photoshop Elements.

I had done a little research and knew that I needed to deactivate PE11 on the old system, which I did, but when I went to try to do a reinstall and activate, it turned into a nightmare!  I had purchased PE11 online and was sent a download link and product key when initially activated, but when I went into a Live Chat with Adobe, the CSR tried to tell me that my product had been downloaded from a DVD (which I KNOW it wasn't).  Long story short, she ended up handing me over to a supervisor, who thankfully stayed online with me for over 2 hours trying to get this worked out.

The current download link takes you to PE12, but since my activation key was for PE11,  it woudn't work....and NOTHING I did would make that supervisor fork over a new product key.  They couldn't find a download link for PE11 for almost an hour, then when they did, the link they supplied me sent me right back to trying to download PE12.  Then finally a couple of links were located, but the first file wouldn't open unless you could supply the proper program to open it.  The second file did download, but took almost an hour, but then the supervisor came back and told me that unless we figured out someway to open File 1 that File 2 wouldn't open and install properly (guess what,.it did....it took a little work on my part but I got it to work.)

The point of all this rambling is that companies shouldn't make it so damned difficult to uninstall/deactivate and reinstall/activate if they are going to make us use the download method rather than hard copies of programs.  And why the heck don't they have readily available download links for their most recent (maybe 2 cycles) of programs?

All of this has been almost enough to take refuge in my 8 year old laptop and call it a day...