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U
upstone
Participant
May 9, 2015
Answered

how can i activate on a new computer when i cannot deactive on the old computer

  • May 9, 2015
  • 3 replies
  • 291 views

I want to activate CC on a new computer, but cannot deactivate it on the old computer as it does not work anymore.  How can I do this?

    This topic has been closed for replies.
    Correct answer hans-g.

    Hello Jackie,

    for your problem Adobe has prepared this link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> Common deactivation or sign-out problems >>> I cannot access my previous computer.

    Hans-Günter

    3 replies

    Ned Murphy
    Ned Murphy
    Legend
    May 9, 2015

    Signing out is (can be) automatically managed.  You are allowed to have two machines with activated installations.  With the Cloud, if you happen to try to sign in to a third machine you will be prompted to have all other activations signed out.  Opting to do this will sign in the new machine and sign out of any other installations.  At that point you can sign back in on any other machine to get the two working again.

    hans-g.
    hans-g.Correct answer
    Legend
    May 9, 2015

    Hello Jackie,

    for your problem Adobe has prepared this link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> Common deactivation or sign-out problems >>> I cannot access my previous computer.

    Hans-Günter

    KJerryK
    KJerryK
    Legend
    May 9, 2015

    If you only activated on a single computer so far, you should be able to activate on a second computer. Or you can look here

    Activation & deactivation help

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